BBrow Return & Refund Policy
BBrow Return & Refund Policy
At BBrow, your satisfaction is our priority. We’re committed to delivering high-quality brow products that meet your expectations. If for any reason you're not fully satisfied with your purchase, we’re here to make the return and refund process as smooth as possible.
🔄 Returns
You may request a return within 14 calendar days of receiving your order.
To be eligible for a return:
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Items must be unused, unopened, and in their original packaging.
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Products must be in resellable condition, free from damage or signs of use.
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Returns must include the original order number and a brief explanation of the reason for return.
To initiate a return, please contact our customer support team at . We’ll guide you through the next steps.
💸 Refunds
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
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Your refund will be issued to your original payment method within 5–10 business days.
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You will receive a confirmation once the refund has been processed.
Please note:
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Shipping fees are non-refundable unless the item was damaged, defective, or incorrectly shipped.
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Refunds may take longer to appear depending on your bank or payment provider.
❌ Non-returnable Items
Due to hygiene and safety standards, the following items cannot be returned:
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Used beauty products, including opened brow stamps or accessories.
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Sale or promotional items, unless they arrive faulty or damaged.
📦 Return Shipping
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Customers are responsible for return shipping costs, unless the item is defective or incorrect.
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We strongly recommend using a tracked shipping service to ensure your return reaches us safely.
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BBrow is not liable for returns lost in transit without proof of delivery.
🛡️ Damaged or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery. Include photos of the product and packaging to help us resolve the issue quickly.
📍 International Returns
For customers outside the UK:
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Please ensure your return complies with local customs regulations.
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Any customs fees or import duties incurred during the return process are the responsibility of the sender.
If you have any questions or need assistance, our support team is here to help. Reach out anytime at — we’re committed to making your BBrow experience exceptional.