Shipping Policy

🚚 BBrow Shipping Policy

Thank you for shopping with BBrow! We’re committed to delivering your order quickly, safely, and efficiently. Our goal is to provide a seamless shipping experience from checkout to doorstep.

📦 Processing & Delivery Timeframes

• Order Processing: All orders are prepared and dispatched within 1–2 business days (excluding weekends and public holidays).

• Standard Delivery: Once shipped, orders typically arrive within 5–7 business days across the United Kingdom.

• Express Delivery: A paid express option is available at checkout for faster delivery. Estimated delivery time is 1–3 business days, depending on your location.

Please note: Delivery times are estimates and may vary based on your postcode, carrier performance, and seasonal demand.

🚛 Shipping Methods & Carriers

We partner with reliable UK carriers such as Royal Mail, DPD, and Evri to ensure timely and secure delivery.

• All parcels are shipped with tracking included.

• You’ll receive a dispatch confirmation email with your tracking number once your order leaves our warehouse.

📬 Order Tracking

Track your order in real time:

• Click the tracking link provided in your confirmation email.

• Monitor your parcel’s journey from dispatch to delivery.

• If you haven’t received tracking details within 3 business days, please contact us at support@bbrow.com.

❗ Shipping Delays & Exceptions

While we strive to meet all delivery estimates, delays may occur due to:

• High seasonal demand (e.g., holidays, promotions)

• Carrier disruptions or strikes

• Severe weather or force majeure events

BBrow is not liable for delays caused by third-party couriers, but we’ll do our best to assist you in resolving any issues.

🌍 Shipping Restrictions

• We currently ship within the United Kingdom only.

• International shipping is not available at this time, but we’re working on expanding our delivery zones.

📦 Lost or Damaged Parcels

If your parcel arrives damaged, incomplete, or is lost in transit, please notify us within 48 hours of delivery. Include photos and your order number so we can investigate and resolve the issue promptly.

🛍️ Multiple Orders

If you place multiple orders close together, we may combine them into one shipment to reduce packaging waste and improve efficiency. You’ll be notified if this applies.

For any questions or concerns about your delivery, our support team is here to help at support@bbrow.com. We’re committed to making your BBrow experience smooth and satisfying.